Frequently Asked Questions
Everything you need to know about our home wellness solutions.
How often should I replace the filters in my Coway air purifier?
For optimal performance, we recommend replacing the HEPA and deodorization filters every 12 months, while the pre-filter should be cleaned every 2 to 4 weeks depending on usage.
Do you offer professional installation for water filtration systems?
Yes, Coway provides professional installation services for all under-sink and countertop water filtration systems to ensure your unit is set up correctly and safely.
What is the standard shipping timeframe for new orders?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the Coway return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund, minus shipping costs.
Are Coway products covered by a warranty?
Yes, all Coway appliances come with a limited manufacturer's warranty. Most air purifiers include a 3-year limited warranty covering internal motor and electronic parts.
Does Coway offer financing or monthly payment plans?
We partner with Affirm to provide flexible payment options, allowing you to pay for your home wellness products over time with fixed monthly installments.